Returns and refunds

If you are not satisfied with your purchase, you have 14 days from the date you received your order to return the purchased products. Return shipping costs will be deducted from the refund.

How to return a product

Registered user

1. Sign into your account on www.120percento.com 

2. Select Order History from the menu

3. Select the item to return

4. Fill in the return form

5. In 72 working hours you will receive by e-mail the label to be printed and affixed to the package. We will take care of booking the courier for you.

 Unregistered user

1. Download the return form here. Fill out the form and send it to customercare@120percento.com

2. The Customer Care Service will send you a confirmation e-mail and the waybill

3. Insert the filled form with the item(s) you wish to return in the original packaging and send it to: 
Palladium Moda Srl
Via Lamborghini, 2/4/6 
40019 Sant'Agata Bolognese (BO)
Italy

RIGHT OF WITHDRAWAL

The right of withdrawal is, however, subject to the following conditions: the items must be intact and in perfect condition, in the original packaging with all the labels and tags still attached (we suggest you to try the article without removing the tag). Returns will not be accepted if they are not in the same condition as when they were received. All items must be returned in their original condition, without having been worn, washed or altered.

Shipping costs are at your expense and all returns are under your responsibility until the package has been received by our warehouse. Please make sure that you have a shipping code and that you keep a copy of the shipping note.

It is important that your shipment is covered by adequate insurance in the event of loss. Palladium Moda Srl will not in any way be held responsible for uninsured shipments.

REFUND

The return will be processed within 14 working day of delivery to our warehouse.

All items will be refunded by the same payment method used for the purchase (credit card, prepaid card, paypal) or by bank transfer (bank transfer or cash on delivery), net of any taxes or import duties, as promptly as possible and in any case, within fourteen days of delivery of the package to our warehouse.

If you have made the payment by cash on delivery or bank transfer provide your bank details.

FAULTY OR DAMAGED PRODUCT RETURN

In the event, you receive the wrong product or a damaged product, please contact our Customer Care Service to request an authorisation code and a return form, enclosing a photo as proof.

You can do this by writing to customercare@120percento.com

The Customer Care service will send you a confirmation e-mail with instructions on how to proceed with the shipment and indications for the replacement or refund of the purchased article.

If you have any doubts or questions, don’t hesitate to get in touch via contact form.